1. Introduction
Break2Fix (“we”, “us”) respects your privacy. We protect personal data collected during website usage and in-store services.
2. Data We Collect
Account Information: Name, email, phone number for appointments
Device Details: Device make/model, IMEI/serial number, issue descriptions
Transactional Data: Billing, repair history
Technical Data: IP addresses, website interactions
3. How We Use Your Data
To provide and improve repair services
To communicate about bookings, repairs, and promotions
To manage billing and legal obligations
To enhance website performance and user experience
4. Legal Basis
We process data based on:
Contract performance (repair agreements)
Consent for marketing, which you can withdraw any time
Legal/regulatory requirements (e.g., warranties, receipts)
5. Data Sharing
We do not sell personal data. We may share with:
Service Providers: Payment processors, IT vendors
Legal Authorities: If required by law or court order
6. Data Retention
We keep your data as needed for services, legal obligations, and warranty claims—usually up to 5 years unless you request earlier deletion.
7. Your Rights
You can request to:
Access or correct your data
Delete your account or information
Restrict or object to processing
Withdraw marketing consent
Contact us at 1-780-457-4447 or the email listed on our Contact
8. Security
We use physical and software safeguards (encryption, secure access controls) to protect your data.
9. Cookies & Tracking
Our website uses cookies to optimize service. You can disable cookies via your browser, but some features may not work.
10. Children’s Privacy
We do not knowingly collect personal data from minors under 13.
11. Changes to This Policy
We may update this policy; updates posted on this page with new “Last Updated” date.